The new normal with COVID-19

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. 

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. 

We are planning to reopen in a limited capacity starting on May 19th, 2020.  You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.


For example:: 

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you arrive at the office. 

  • We will be using a “virtual waiting room”.  All consents, payments etc. will be done over the phone.

  • We ask that when you arrive, you call the office number from your car to let us know you have arrived.  When we are ready for you, we will call you to bring your child to the main entrance.

  • For the time being, we ask that parents drop their child off at the door where one of our staff will be waiting.  Their temperature will be taken with a touchless thermometer. With that being said, we will for sure be flexible and certainly work with patients and parents depending on age of child, anxiety, fear, and any health issues. The last thing we want to do is create an environment where anyone fears the dentist.  When appropriate, we will make accommodations with one parent wearing a mask at all times to accompany their child during their appointment.

  • After treatment, we will call you to let you know your child is all set and depending on age one of our staff members will see your child out to you safely, your child will be given a “report card” describing the appointment, results, findings, concerns and direction.  Dr. Brian, Dr. Phan or the hygienist will be available by phone or email for any questions.

  • Appointments will be managed to allow for social distancing between patients, including longer appointment times to allow for proper disinfection of the clinical area.. That might mean that you’re offered fewer options for scheduling your appointment. 

  • There will be no waiting in our waiting room, we will do our best to allow greater time between patients to reduce waiting times for you.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 508-591-5951 or send us a message via email here.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. 



Dr. Brian, Dr. Phan and everyone at New England Smile!!